Refund policy

Our support team operates Monday through Sunday, 9:00–22:00 (CET). All emails are answered within 24–48 hours.

RETURNS: 100% No-Risk 90-Day Money-Back Guarantee

If you are not 100% satisfied with your product for any reason, you are covered by our 90-day money-back guarantee. To be eligible for a full refund, please contact our customer service first. If 90 days have gone by since your purchase, unfortunately we cannot offer a refund.

We recommend that all return shipments are sent with a tracked service, as we cannot be responsible for parcels lost in transit. Return shipping costs are the responsibility of the customer.

REFUNDS

Once your request is received and approved, we will notify you by email. Your refund will be processed to your original payment method within 5–10 business days.

LATE OR MISSING REFUNDS

If you have not received your refund yet, first check your bank account again, then contact your credit card company or bank – it may take some time before the refund is officially posted. If you have done all of this and still have not received your refund, please contact us at contact@tryselvella.com.

CONTACT

For any questions: contact@tryselvella.com